Terms and Conditions

Genetidyne will ship to all states within the continental United States. We currently do not offer International shipping.

The use of this site is governed by the policies, terms and conditions set forth below. Your use of this site indicates your acceptance of these terms and conditions. Genetidyne LLC reserves the right to make changes to this site and these terms and conditions at any time.

The products and the claims made about specific products on or through this site have not been evaluated by Genetidyne, LLC. or the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging.

This site is owned and operated by Genetidyne LLC. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Genetidyne LLC.  All software used on the site is the sole property of Genetidyne LLC.  You may use the content of this site only for the purpose of shopping on this site and for no other purpose. No materials from this site may be copied, modified, reproduced, uploaded, posted, transmitted, or distributed in any form or by any means. All rights not expressly granted herein are reserved.  Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Return Policy

The most important thing here at Genetidyne is that you are completely satisfied with your purchase. If for some reason you are not, you have several options depending on the reason for returning the merchandise.

  1. Unopened products may be returned for a full refund (minus shipping charges). Shipping charges are assumed by the customer. Refunds can come in the form of a store credit or a refund to the method of payment.
  2. If you would like to return an opened product an in-store credit will be utilized.  You will get full credit for the product minus any shipping charges.*
  3. If you receive a damaged product or products during shipment, please notify us immediately. We will get a new product sent out to you right away. We will also issue you a call tag for return of the damaged item or items.
  4. Products can only be returned within 3 months of purchase. Genetidyne will not refund any purchased items after 3 months of the purchase date.

*Additional limitations may apply.

To begin processing any type of return, please contact us via email or toll free at 1-866-276-7877. Our Customer Service team will do their very best to rectify any situation. Please have your receipt with the order number handy when contacting us.

When returning an item please use a using a shipping method that provides step-by-step tracking information to help ensure we receive it. We are not responsible for delays during return shipment, or if the item is lost or damaged during the return process.

Once we have received the product and the return has been processed, we can issue the refund or award the in-store credit to your account.